Customer Service: Achieving excellence through a company-wide approach

A new perspective devoted to customer satisfaction, a key driver to increase a company’s value. […]

O ano do mobile quando?

The impact of digital developments on magazine publishing business model. With an interview to Charles Monteux, SEM of the São Paulo office, and insights from […]

Magazine Publishers’ Transformation: The Time to Act is Now!

A new perspective devoted to the impact of digital developments on magazine publishing business models. […]